Privacy Policy

This Privacy Policy (“Policy”) governs the use of our website, https://kollamsailors (the “Website”), which is owned, operated, and managed by Aries Group of Companies (“Aries,” “we,” or “us”).

Aries acts as the ‘data controller,’ meaning we determine how and why your data is used. We are responsible for protecting your data and ensuring it is used only for legitimate purposes.

The term ‘you’ or ‘User’ refers to any individual who accesses or uses our Website.

Purpose Of This Privacy Policy

This Policy outlines how Aries collects and utilizes information that can personally identify you (“Personal Information”). Some of this information may not identify you on its own, but when combined with other data, it may make you identifiable.

Therefore, we consider such information as Personal Information.

This Policy explains:

– The types of information we may collect about you online, our usage of this information (including when we may contact you), and the legal basis for such usage.

– The role and function of cookies and similar technologies on our Website.
– The conditions under which we might disclose your information to third parties.
– The measures we take to protect the information we collect from you.
– Your rights regarding your data, including rights to ensure its accuracy.

At Aries, we respect your privacy and are committed to protecting it to provide a safe and enjoyable experience on our Website.

Please review this Privacy Policy carefully to understand how we collect, use, disclose, and protect your Personal Information.

This Privacy Policy is applicable only to users of the Website and the information collected through it.

It does not apply to other information or websites. Terms not defined here will have the meanings provided in Aries’s Terms and Conditions of Use available at https://kollamsailors/terms-and-conditions.

Changes To Our Privacy Policy

Due to the evolving nature of privacy laws, technologies, and our business practices, we may update this Privacy Policy periodically.

Any future changes will be posted on this page and, where appropriate, communicated to you via email. We recommend that you check this page regularly for any updates.

This Privacy Policy was last updated on 16-08-2024.

Information We May Collect

In general, you can visit our Website without disclosing your identity or any Personal Information.

However, certain features or services on our Website may require registration or the provision of Personal Information.

The Personal Information we collect varies depending on the activity you engage in on our Website. We may collect Personal Information when you register to create a User Profile, purchase merchandise, or use our services.

Failure to provide certain Personal Information may restrict your ability to access all features of the Website or use its services.

The types of Personal Information we may collect include:

– Identity: Name, social media account handle/username, birth date, age, gender, and photographs.
– Contact: Email address, mobile number, and physical address.
– Profile: Preferences for marketing, other website or technology preferences, contact history, and feedback on your Website experience (including surveys or online profiles).
– Financial: Payment card details, billing address, purchase information, and payment history.

Additionally, we may collect the following types of Personal Information through cookies and similar technologies:

– Technical: Device IDs, browser type, IP address, operating system, hardware specifications, network and software identifiers, location data, and system configuration.
– Usage: Visitor information such as feature usage, time spent on pages, click paths, download errors, browsing patterns, and access dates and times.

For more information on cookies, please see the Cookies section below.

Except for User Profile passwords and financial information, Aries does not collect Sensitive Personal Information (“SPI”) through the Website.

SPI generally includes more sensitive data such as passwords, health conditions, racial or ethnic information, political opinions, religious beliefs, trade union memberships, medical records, biometric data, sexual orientation, and in some cases, financial information.

If we collect unsolicited Personal Information from you or a third party that we did not request, and it is determined that we do not need it, we will either destroy or de-identify that information.

Children:

You must be at least 18 years old to create a User Profile or purchase our products or services. We do not knowingly collect or process Personal Information from children.

Why We Use Your Data

We use your data for several reasons, primarily to fulfil our contractual obligations, comply with legal requirements, and enhance your user experience.

We also use it for internal administrative purposes and to improve our services.

What Data We Use

The specific data we collect depends on the purpose. Generally, we collect identity, contact, profile, technical, and usage data.

Legal Basis For Using Your Data

We rely on different legal bases to process your data. These include:

Contractual Necessity: When you create a user profile or request our services, we process your data to fulfil our contract with you.
Legal Obligation: We process certain data to comply with legal requirements.
Legitimate Interests: We process data for our legitimate business interests, such as fraud prevention, improving our website, and understanding our customer base.
Consent: For certain marketing purposes, we rely on your explicit consent.

How We Use Your Data

Notifications and Contractual Obligations We use your data to inform you about changes to our privacy policy or services, and to fulfil our contractual obligations with you.

Internal Administration and Security

We process your data for internal administration, record-keeping, fraud prevention, and to protect our systems and services.

Service Improvement and User Experience
We use your data to improve our website, services, and marketing strategies. This includes understanding user behaviour, personalizing your experience, and providing customer support.

Marketing and Communication
We may use your data to provide you with information about our services, team news, events, and promotions. However, this is subject to your consent.

Feedback and Surveys
We use your feedback to improve our services. We may collect identity, contact, profile, technical, and usage data for this purpose.

Contacting You And Opting Out

We may reach out to you using the Personal Information you have provided for the following purposes:
– To manage your User Profile, including verification and use.
– To ensure the proper functioning of any services you have subscribed to.
– Where you have given consent, to:
– Invite you to participate in fan contests or surveys about the Team or related topics (participation is always optional).
– Provide information about our Team’s news, events, fixtures, promotional content, partner promotions, and the sale of Team-related products and services.
– Send other marketing communications related to the Rewards Programme and our sponsors and partners.

You can opt out of these communications, except for essential service messages, at any time by following the unsubscribe instructions provided in the communications.

Cookies

To enhance the functionality and usability of our Website for users, we may use “cookies” and other tracking technologies. A “cookie” is a small text file used to collect information about your activity on our Website. Some cookies and tracking technologies may store Personal Information you have previously provided.

User consent is required for all cookies except Strictly Necessary cookies. Depending on your preferences, we use the following types of cookies:

Strictly Necessary Cookies: These are essential for the operation of our Website. They include cookies that allow you to log into secure areas, use a shopping cart, or access e-billing services.

Analytical or Performance Cookies: These cookies help us recognize and count the number of visitors and track their movements around our Website. This information helps us improve our Website’s performance, such as ensuring users can easily find what they are looking for.

Functionality Cookies: These cookies help us remember you when you return to our Website. They enable us to personalize content, greet you by name, and recall your preferences (e.g., language or region).

Targeting Cookies: These cookies track your visits to our Website, the pages you view, and the links you follow. We use this information to make our Website and its advertising more relevant to your interests. We may also share this information with third parties for these purposes.

Most browsers offer control over cookies, allowing you to accept or decline them and manage their removal.

You can set your browser to notify you when a cookie is received or block cookies altogether.

Please be aware that blocking or deleting cookies may require you to re-enter your User Profile ID, username, and password to access certain areas of our Website.

Do We Disclose Your Information?

We may share your Personal Information with the following types of third parties:

Vendors and contractors performing services on our behalf to facilitate the uses of information described above. External consultants who assist in developing and delivering our services.

Analytics and search engine providers who help us improve and optimize our Website.
Companies involved in our marketing, customer surveys, and feedback tools.
Third parties aiding in detecting fraud or criminal activities.
Our affiliated group companies.

We may also disclose your Personal Information under the following circumstances:

If required by law or in response to a regulatory request.
If we sell or acquire any business or assets, we may need to share certain Personal Information with the potential seller or buyer.
To enforce or apply our terms of use, other agreements, or in connection with legal claims.

We do not sell your Personal Information. We may provide aggregated and anonymized data to our sponsors and partners, which does not include Personal Information and will not identify you.

We may share additional Personal Information with our sponsors and partners if you have consented to such sharing.

When engaging third parties to assist with processing your Personal Information, we require them to adhere to our Privacy Policy, applicable privacy laws, and appropriate confidentiality and security measures.

If you provide us with Personal Information, it may be transferred from your country or jurisdiction to others around the world.

Your Personal Information may be collected and stored on servers in India and other locations we may disclose from time to time.

We ensure that any transfer of your Personal Information to another country maintains a similar level of protection through appropriate safeguards, as required by applicable privacy laws.

For more information on the specific mechanisms used for transferring your Personal Information, please contact us using the details provided below.

Confidentiality And Security

We adhere to industry-standard practices to safeguard the Personal Information you submit to us, both during transmission and once it is received for storage and disposal.

When you provide Personal Information through our registration or order forms, we encrypt this data using secure socket layer technology (SSL).

All collected information is securely stored in databases under our control. These databases are housed on servers protected by a firewall, and access to these servers is password-protected and strictly restricted.

Despite our efforts to employ industry-standard security measures, no method of transmission over the Internet or electronic storage is entirely secure.

Therefore, while we endeavour to protect your Personal Information using generally accepted practices, we cannot guarantee its absolute security.

Access to Personal Information is restricted to employees or personnel who need to view it to provide you with products or services or to perform their duties.

If we provide you with a password (or if you choose one) to access your User Profile, the Rewards Program, or other products and services on our Website, you are responsible for keeping this password confidential. We advise against sharing your password with anyone.
Third-Party Websites
This Privacy Policy is applicable only to our Website.

If you click on a link to a third-party site or leave our Website, you will be directed to a site outside our control. Since we cannot manage the activities of third parties, we are not responsible for how your Personal Information is used by such third parties, nor can we ensure that they follow the same privacy and security practices as we do.

We encourage you to review the privacy policies of any other websites and/or service providers from which you seek services. If you visit a third-party website linked from our Website, please check that site’s privacy policy before providing any Personal Information.

How Long Will We Keep Your Data?

We will retain your data for as long as necessary to fulfill the original purpose for which it was collected (e.g., if you wish to continue receiving updates about our latest news and services).

If you decide to stop engaging with us, we may still need to keep your data for legal reasons (e.g., for tax purposes or to resolve disputes).

In such cases, we will only retain the data required for those purposes and will remove it from our systems once it is no longer needed.

Your Rights

We will honor the rights granted to you under applicable privacy laws, though these rights may vary depending on your location.

For instance, if you are in the United Kingdom or the European Economic Area, you may have the right to:

Request a copy of the Personal Information we hold about you.
Correct or update your Personal Information, which you can do yourself by logging into your account (if applicable), or contact us for assistance.

Request the deletion of your Personal Information.
Object to the processing of your Personal Information based on legitimate interests (as detailed above).
Restrict the processing of your Personal Information.
Request the transfer of your Personal Information (or part of it) to a third-party service provider.
Withdraw consent you have previously given, though we may continue to process your Personal Information if we have legal grounds for doing so.

If you are in Australia, you can:

The Australian Privacy Principles outline the circumstances under which we can refuse these requests.

If we refuse your request, we will provide a written notice explaining the reasons (unless it is unreasonable to do so). We will provide a report listing any Personal Information we may hold about you, subject to our right to refuse access.

If you live in California, you may also have rights to access specific types of Personal Information, request its deletion, and not be denied goods or services for exercising these rights.

All users have the right to correct inaccurate data.

Please contact us if you wish to exercise your rights, which are generally free of charge. In some cases, applicable privacy laws may allow us to charge a fee or refuse your request.

If we intend to charge a fee or deny your request, we will inform you in writing and explain the reasons. Otherwise, we will respond within one month, unless there is a legal reason for a delay.

If we are unsure of your identity, we may ask you to confirm it before proceeding.

You may also contact the data protection authority in your area if you have concerns about how we handle your Personal Information. However, we encourage you to contact us first, as we would appreciate the opportunity to address your concerns directly.

Contact Us

For any questions regarding this policy, or to exercise your rights, please email us at marketing@kollamsailors.com